Privacy Policy

Last updated: January 2025

In short: we collect only what you send us through the contact form, we use it to answer you, we don't sell it, and you can ask us to delete it at any time by writing to [email protected].

1. Who we are

This website is operated by JWEAD CONSULTING LTD ("Digital Synergy Design", "we", "us"), registered under company number HE 474724, with its registered address at 55 Gladstonos, Roussos Center Point, Floor 5, Flat/Office 5E, 3040 Limassol, Cyprus. We are the controller of the personal data described in this policy.

For any question about this policy or about how your data is handled, contact us at [email protected].

2. What data we collect

2.1 Data you give us

When you submit a form on this website, we receive the information you enter: your first and last name, e-mail address, company or website (if provided), the topic you select and the content of your message. We also record the page the form was sent from and the time of submission.

2.2 Data collected automatically

Our hosting provider processes standard server log data, which may include your IP address, browser type, the pages requested and the time of the request. This information is used for security and troubleshooting.

2.3 What we do not collect

We do not ask for payment details, identity documents or any special categories of personal data through this website. Please don't include sensitive information in a contact form message.

3. Why we use your data and on what basis

To answer your enquiry. We process your form submission in order to respond and, where relevant, to prepare a proposal. The legal basis is our legitimate interest in responding to a request you initiated, and the steps taken at your request prior to entering a contract.
To provide our services. If we begin working together, we process contact data for the purposes of the engagement, on the basis of contract performance.
To keep the website secure. Server logs and spam-prevention measures are processed on the basis of our legitimate interest in operating a secure site.
To meet legal obligations. Where accounting or tax law requires us to retain records, the legal basis is compliance with a legal obligation.

We do not use your data for automated decision-making or profiling, and we do not send marketing e-mails to people who have only submitted an enquiry.

4. Who has access to your data

Your form submission is delivered to our corporate e-mail address through a third-party e-mail delivery provider that acts as our processor. Access within our company is limited to the people who need it to respond to you.

We may also share data with:

our hosting provider, which stores the website and its logs;
professional advisers such as accountants or lawyers, where necessary;
public authorities, where we are legally required to do so.

We do not sell personal data and we do not share it with advertisers.

5. International transfers

Some of our providers may process data outside your country. Where that happens, we rely on appropriate safeguards such as standard contractual clauses or an adequacy decision covering the destination country.

6. How long we keep it

Enquiries that do not lead to a project are kept for up to 24 months so that we can recognise a returning conversation, then deleted. Data connected to a signed engagement is kept for the duration of the work plus the retention period required by applicable accounting law. Server logs are typically retained for a short period defined by our hosting provider.

7. Your rights

Depending on where you live, you may have the right to:

access the personal data we hold about you;
have inaccurate data corrected;
have your data deleted;
restrict or object to certain processing;
receive your data in a portable format;
lodge a complaint with your local data protection authority.

To exercise any of these, write to [email protected]. We respond within one month.

8. Security

Form submissions are transmitted over an encrypted connection to our e-mail provider. We apply access controls, spam filtering and regular updates to the systems we operate. No method of transmission is perfectly secure, but we take reasonable technical and organisational measures to protect your information.

9. Cookies

Details of the cookies used on this website are set out in our Cookie Policy.

10. Changes to this policy

We may update this policy as our services or legal obligations change. The current version is always published on this page with its update date. Material changes affecting existing clients will be communicated directly.

11. Contact

JWEAD CONSULTING LTD
55 Gladstonos, Roussos Center Point, Floor 5, Flat/Office 5E, 3040 Limassol, Cyprus
Company number: HE 474724
E-mail: [email protected]